iSolutions Releases a Fully Redesigned Back Office for iSBets, Built for Gaming and Sportsbook Operators

iSolutions is releasing a major new version of the Back Office — the operational management feature built into iSBets, used daily by gaming and sportsbook operators to manage users, transactions, reporting, and day-to-day operations. The update is not a cosmetic refresh. It is a structural rethinking of how operators interact with their data, how quickly they can act on it, and how reliably they can do so at scale.

The new Back Office is 100% web-based, built on modern Angular technology, and fully responsive across desktop, tablet, and mobile devices. It is designed to reduce friction at every operational touchpoint — from the first click of the day to the last report of the night.

A Modernised Interface Designed Around Operational Clarity

The most immediate change operators will notice is the interface itself. The new Back Office introduces a clean, structured visual language that reduces cognitive load and makes navigational intent clear at a glance. Both Light and Dark mode are supported, giving each team member the ability to work in the environment that suits them best.

Consistency has been a central design objective throughout. Labels, terminology, and UI patterns are now uniform across the entire Back Office — eliminating the ambiguity that builds up over time in systems grown feature by feature. The result is a back office where operators spend less time interpreting the interface and more time using it.

• Redesigned UI with a modern, structured visual system
• Full Light and Dark mode support
• Consistent labels and terminology across all modules
• Fully responsive layout — desktop, tablet, and mobile
• Redesigned autologin page replacing the previous tabular layout
• Greatly improved Sports Site Menu for faster navigation

Faster Access to the Data That Matters

Operational efficiency depends on how quickly a team can locate the information they need and act on it. The new Back Office addresses this directly with a significantly faster User ID and Username search — reduced from five interactions to two — and an integrated date picker with smart default filters applied across reports.

When a team member opens the transaction list, it now defaults to the last hour rather than requiring a manual date selection. Timezone management has been upgraded to give operators working across multiple jurisdictions precise control over how time-based data is displayed and exported.

• User ID / Username search completed in 2 clicks, down from 5
• Integrated date picker with smart default filters per report
• Transaction list defaults to "last hour" on open
• Advanced timezone management for multi-jurisdiction operations

Real-Time Visibility and Structured Reporting

One of the most operationally significant additions is the clear separation between Real-Time reports and Data Warehouse (DWH) reports. These two categories serve fundamentally different purposes — one for live operational monitoring, the other for historical analysis — and the new interface treats them as distinct, clearly labelled modules.

Quick Real-Time dashboards are now available at the top of the operational flow, giving managers and platform administrators instant visibility into the metrics that drive immediate decisions: active users, transaction volumes, margin, and total stake. There is no need to navigate deep into reporting trees to get a read on the current state of operations.

Real-Time vs. DWH Reports: The iSBets Back Office now draws an explicit distinction between live operational data and historical warehouse data — reducing the risk of misinterpretation and supporting faster, better-informed decisions.

Transaction Management Built for Operational Precision

The transaction list has been substantially rearchitected. It now supports a wider set of filters, performs significantly faster under load, and surfaces clear reason codes alongside each transaction status — giving compliance teams, operations managers, and support staff the context they need without requiring a secondary investigation.

Data export is now available in both Excel and CSV formats, accommodating the different workflows of finance, compliance, and reporting teams. Enhanced field validation has been introduced throughout the Back Office to reduce data entry errors at the source — an operational safeguard that compounds in value over time.

• Expanded transaction list filters with improved query performance
• Clear reason codes for each transaction status
• Dual export options: Excel and CSV
• Enhanced field validation to reduce data entry errors

Built for Every Operational Team, Not Just Administrators

The new iSBets Back Office is designed to serve multiple operational profiles simultaneously. Platform administrators get a structured environment where access, configuration, and monitoring are clearly delineated. Compliance and reporting teams get the filtering depth and export flexibility they need. Operations managers get real-time dashboards they can trust. And support staff get faster lookups and clearer transaction context.

The responsiveness of the interface means that these workflows are not limited to a desktop environment. Whether an operator is reviewing dashboards on a tablet from a remote location or resolving an urgent query from a mobile device, the Back Office adjusts accordingly — without any loss of functionality or clarity.

This release represents the current state of the iSBets Back Office — not the final one. iSolutions continues to evolve iSBets, and every component within it, in close collaboration with operators. The development roadmap for the Back Office is focused on deeper reporting capabilities, extended configurability, and further performance improvements. Every release builds on the same principle: operational software should remove complexity, not add to it.

To learn more or request a guided walkthrough, contact your iSolutions account manager.